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Regular Office Hours are Monday - Friday 7:00 a.m. to 3:30 p.m.
For after hours emergency assistance, please contact the Grafton Police Department (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond.
Be sure to provide the Police Department with information regarding address, phone number, and nature of emergency.
The typical residential customer or household uses an average 18,000 gallons of water per quarter. For this volume, the average water and wastewater billing in 2019 amounts to approximately $248.90 per quarter.
Payments can be made by U.S. Mail to the Grafton Water Utility, 860 Badger Circle – Grafton, WI 53024; payments can also be made in person at any of the available pay stations. In addition, an ‘after hours’ drop box is located in the Village Hall parking lot to the right. Customers can also arrange to be set up as an automatic bank payment customer wherein bank payment of the utility bill is made automatically each quarter. The Water Utility will also accept credit card payment of bills (MasterCard and Discover Card only). Credit card payments must be made in person and are only accepted at the Utility Office. A service fee is applied.
All water customers are billed quarterly ‘flat charges’ or fixed fees based upon the size of your water meter. These charges are the same each quarter regardless of the volume of water used. For the typical residential customer with a 5/8 inch meter the current water flat charges are $20.86 per quarter and the sewer flat charges are $49.10 per quarter. These charges are generally customer related and include account administrative fees and metering related costs. Another fixed charge on the typical water bill is identified as a “PFP” charge or ‘public fire protection’ cost of service. The PFP charge is also based upon the meter size and currently amounts to $10.10 per quarter for the typical residential customer. The PFP charge is one that covers the Utility’s cost to provide fire hydrants and oversized water mains necessary for public fire protection services.
Pay stations include the following locations:
Please note that other than the Utility Office, no pay stations will accept payment of utility bills after the 20th day of month following the billing date.
Scheduled sprinkling should be performed in accordance with the 'odd-even' rule. Customers with odd-numbered addresses should sprinkle on odd-numbered days. Customers with even-numbered addresses should sprinkle on even-numbered days. To determine the 'odd-even' designation, use the last digit in the property address.
The customer should call the Water Utility at (262) 375-5330 to discuss the nature of the high water usage and schedule an appointment for Utility personnel to investigate possible causes for the high water usage.
If you experience a back-up of sewage into your basement, your first step should be to stop using water and then immediately contact the Water & Wastewater Utility at 375-5330. Utility personnel are available Monday through Friday between the hours of 7:00 AM to 3:30 PM and can also be dispatched during off hours and on weekends. Utility personnel will typically determine the general location of the problem and what corrective efforts are required. If a sewer obstruction is identified as being in the street/public sewer main, the Utility will quickly correct the situation. If the sewer obstruction is identified to be between the home and the sewer main connection, the customer or property owner will be advised of his/her responsibility for this matter. In this case it typically involves a need for sewer lateral maintenance or repair.
The Water Utility samples and tests its water diligently in accordance with ‘safe drinking water standards’ and testing frequencies mandated by the U.S. EPA and the Wisconsin DNR. Each year, the results are compiled and the drinking water compliance status is formally reported as a consumer confidence report entitled “Annual Drinking Water Quality Report”. This report is available at all Village buildings and is posted on the this web site. In the event of an acute drinking water violation or occurrence, this would be addressed immediately with customer notification and instructive information.
1. The Village of Grafton water supply is characterized as a “very hard” water. Chemically speaking, this means it contains high levels of calcium carbonate. During the heating process, calcium carbonate will normally ‘precipitate out’ from water and cause a scale build-up that adheres to surface. Grafton adds a polyphosphate chemical to its water supply that normally inhibits the precipitation or ‘scaling’ process; however, as temperature rises (i.e. during the water heating process), the effectiveness of the polyphosphate chemical is reduced).
2. Coffee and/or tea contain a derivative called “tannin”. This is the ‘color’ which leaches out during the preparation process. When the polyphosphate chemical becomes less effective during the heating process and fails to condition the water hardness (prevent scaling), the tannin from the coffee or tea reacts as a substitute conditioner and in effect, forms the ‘oily film’ which becomes evident on the surface of your coffee or tea.