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Assessment Division

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1. How much is my assessment?

Assessment records are available at Grafton Assessing.

2. How and by who is my assessment determined?

State Revenue Department rules are used to determine your assessment. Actual assessments are determined by the assessor.

3. Where can I get a copy of my assessment?

Online, by mail, or at our offices which are located at 860 Badger Circle. To get a copy online, please visit Grafton Assessing.

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DPW - Garbage FAQs

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1. What do I do if my trash or recycling are not collected as expected?

If your items were not collected as expected, you may contact Public Works (262) 375-5325 or email and we will contact Waste Management on your behalf. You may also contact Waste Management directly at 888-960-0008.

2. What can be placed in the trash cart?

Typical Items collected include:

Household refuse: It is optional to place household/kitchen refuse/waste in bags, however carts will remain cleaner longer if a bag is used and less debris will blow out of the cart when emptied

Carpeting / furniture / lumber: All items must fit into the cart. If items are too large for the cart, you will need to arrange a special pickup with                                                           Waste Management - (888) 960-0008.     (Fees will apply)

Construction waste: Provided the resident performed their own work and the materials are placed in the cart and do not prevent the lid from from being closed

Paint cans (latex): Paint should be in a dry or hardened state. Floor dry or kitty litter can be used to achieve this, cans should then be placed in the cart

Christmas wreaths and garland (trees are chipped by village crews separately)

3. What type of items cannot be placed in the trash cart?

Not collected:

• Toxic / hazardous waste 
• Medicine or medical supplies 
• Yard waste 
• Auto parts / fluids / Tires
• Batteries (except alkaline), fluorescent tubes/bulbs, or thermostats 
• Explosive materials or ammunition 
• Electronics
• Appliances

4. How do I dispose of a mattress?

This is one of the most common questions. Mattresses are large and if the company you've purchased a new mattress from does not haul the old one away, what can you do with it? The Village of Grafton does not pick up or routinely offer a location for drop-offs of mattresses. 

The Village does offer several "dumpster days" during summer months. Please see the Recycling Calendar for dates and details.

Ozaukee Iron & Metal (728 Schmitz Dr - Port Washington, 262-284-4060) accepts mattresses for a fee.

Looking for creative and environmentally friendly ways to dispose of a mattress. Check out this article. 

5. How do I get rid of bulky items?

Large Items/Bulk Service

• Large items can be taken to the Orchard Ridge site, N96 W13073 Countyline Rd in Menomonee Falls for a nominal fee Monday - Friday; 7:00 am to 3:00 pm. For more information please call Waste Management directly at (866) 909-4458. Click here to access the Orchard Ridge Website  Large Items/Bulk Service  Large Items/Bulk ServiceLarge Items/Bulk Service.
• Large items can also be taken to Ozaukee Iron & Metal, 728 Schmitz Drive, Port Washington, for a nominal fee Monday - Friday 7:00 am to 4:30 pm and Saturdays 7:00 am to 12:00 pm. For more information please call Ozaukee Iron & Metal directly at (262) 284-4060. Click here to access the Ozaukee Iron & Metal Website  Large Items/Bulk Service  Large Items/Bulk ServiceLarge Items/Bulk Service.
• Waste Management will also provide a curbside bulk pickup, upon request, for an additional fee, call (888) 960-0008.
• Another option is a BAGSTER. Purchase a BAGSTER and Waste Management will pick it up. Click here for additional information  Large Items/Bulk Service  Large Items/Bulk ServiceLarge Items/Bulk Service. 
• A dumpster will be available to VILLAGE OF GRAFTON residents at the Municipal Services Facility. In 2023 the dumpster will be available on the THIRD FRIDAY in June (16th), July (21th), & August (18th) from 7:00 AM to noon. Proof of Village residency is required and the fee is $25 per load. 
•  To make use of this dumpster, stop in the Municipal Services Facility Office. Staff will verify residency and collect payment.
•  Village staff will inspect the load to ensure items being disposed of are not banned from the landfill.
•  What fits into a standard pickup truck shall be considered a load.

6. How do I dispose of electronics?

The Public Works Department, 675 North Green Bay Road, accepts electronics for recycling. Electronics include but are not limited to: computers, monitors, printers, DVD players, VCR's, and stereos. Electronics will be accepted at the office with proof of Village residency.

Televisions are accepted, however there is fee:

$35 if the TV is 30 inches or smaller / $45 if the TV is over 30 inches

All monitors are $10.

There is no charge for all other electronics.

You can obtain additional recycling information and updates at: Wisconsin DNR.

7. How do I dispose of large appliances?

The Public Works Department, 675 North Green Bay Road, will accept all major household appliances including:

• Air Conditioners / Dehumidifiers / Refrigerators
• Microwaves / Water Coolers / Freezers
• Water Heaters / Washers / Stoves
• Oven/Ranges / Dryers / Dishwashers

There is no charge for this service, however you must register in the front office and be able to unload the appliance without assistance.

Hours for appliance drop off are Monday-Friday 7:00 AM to 3:00 PM

8. How do I dispose of hazardous waste?

Household hazardous waste is accepted at:

Veolia ES Technical Solutions

1275 Mineral Springs Dr.

Port Washington, WI 53074

Questions:  Questions should be directed to Veolia at (262) 243-8998.

Hours:  Monday from 8:00 am to 5:00 pm

Accepted Items:  Some items accepted (but not limited to) are:

• Antifreeze
• Household batteries
• Drain cleaners
• Gasoline / fuels
• Thinner / stripper
• Paints / stains
• Wood preservative
• Insect sprays
• Weed killers
• Solvent-based cleaners and glues
• Thermometers
• Fluorescent lamps

Learn more about hazardous waste disposal from the WI DNR

9. How do I dispose of batteries?

According to the Wisconsin Department of Natural Resources, single-use alkaline batteries have little recycling value and may be safely thrown in the trash. Interested to learn more? Click here to learn more from WI DNR. Click here to learn more from the EPA.

Click here for additional battery types.

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Finance

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1. Where can I pay my taxes?

For your convenience, your tax bills may be paid in the lobby of Harris Bank, Port Washington State Bank, and Community Bank for the first installment only.

All installments can be made at
Village Hall
860 Badger Circle
Grafton, WI 53024

Payments may also be made online by credit card only. To pay online, please visit the Official Payments website

2. When do tax bills get mailed?

Tax bills are usually mailed the first week of December.

3. Where can I get a copy of my tax bill?

You can get a copy of your tax bill at Village Hall, 860 Badger Circle.

4. What is the mil-rate?

Current tax rates are available using the link below.
Tax Rate

5. Where can I pay my water bill?

For the convenience of our customers, payment of water/sewer bills can be made at the following pay station locations:

Cornerstone Community Bank
Port Washington State Bank
Grafton Village Hall

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Fire Department - General

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1. How many calls does the Grafton Fire Department respond to in a year?

As Grafton and surrounding areas have continued to grow, our call volume has significantly increased. In 2022, the Grafton Fire Department responded to over 2,100 emergency calls (approximately 6 calls per day). For comparison, the department responded to just over 1,000 calls in 2013.

2. If I call the fire department/ambulance, will I be charged?

In almost all cases, there is a bill associated with EMS calls. The bill is initially sent to your insurance company through our third-party billing agency. The total bill varies based on skills performed by EMS providers, medications administered, equipment used and travel distance to the hospital. The amount covered by insurance also varies based the your individual insurance policy. 

The fire department rarely bills for fire calls, however we reserve the right to do so in very limited circumstances. In general, a bill may be sent if a hazardous material is released or if alarm systems repeatedly send false alarms.

3. Why did the dispatcher ask so many questions when I called 9-1-1?

Dispatchers have certain questions that they ask in order to make sure that the appropriate resources are sent to an emergency. In addition, Ozaukee County participates in a program known as Emergency Medical Dispatching (EMD). EMD is a series of scripted questions that allow the dispatcher to triage calls, send appropriate resources with the appropriate response, and provide pre-arrival/post-dispatch instructions as needed. The Ozaukee County Dispatch Center has multiple dispatchers working simultaneously, so while one is asking questions and providing instructions to the caller, a second dispatcher will notify and communicate with emergency services.

4. I live in Grafton, but why did an ambulance/fire engine from another community respond to my house?

When multiple calls occur simultaneously or within a short period of time, communities rely on a system known as mutual aid. Mutual aid allows one community to assist another. When both Grafton ambulances are busy or a major incident occurs, such as a mass casualty or structure fire, additional resources are requested from neighboring communities. Most fire departments nationwide (including large cities like Chicago and Milwaukee) send and receive mutual aid from other area departments on a regular basis. Resources and staffing vary by department, however they all have limits.

Although it is rare to respond outside of Ozaukee County, Grafton has provided resources to other departments as far away as Kenosha County, Waukesha County and Racine County for major incidents in recent years.

5. Can I tour the fire station?

Absolutely! Each year during Fire Prevention Week (October) we have a large Open House event with tours, activities for kids and demonstrations of our equipment. In addition, we welcome community groups and individuals to stop in throughout the year. To schedule a tour, please contact our Administrative Assistant during normal business hours at 262-375-5314.

6. How is the Grafton Fire Department staffed?

The Grafton Fire Department uses a combination staffing model to ensure that members are regularly available to respond to emergency calls. Here are the general staffing levels:

• Monday-Friday from 8am-6pm (10 hours), 2 part-time Firefighter/EMTs or Firefighter/Paramedics are at the station along with 2 full-time Firefighter/Paramedics that work 6am-6am (24 hours). In addition, the Fire Chief and Assistant Fire Chief generally work a quasi-standard 40 hour work week.
• Monday-Friday from 6pm-6am (12  hour shifts) and weekends (24 hour shifts) are staffed by the 2 full-time Firefighter/Paramedics and various paid-on-call members. Most paid-on-call members respond from home during these times.

7. Can I burn (bonfire, grill, etc.) or have a fire pit in Grafton?

I LIVE IN THE VILLAGE OF GRAFTON- Open burning and bonfires are prohibited within the Village limits. Portable fire pits and grills are allowed under certain conditions. To view the conditions, please follow this link to the Village of Grafton Burning ordinance: https://ecode360.com/35126571

I LIVE IN THE TOWN OF GRAFTON- Open burning and bonfires are allowed within the Town of Grafton. Responsible burning in compliance with Wisconsin statute is required. The "Can I Burn?" online tool from the WI DNR can assist you in determining whether your planned burn is allowed. The tool can be found here: https://www.surveymonkey.com/r/29W9VYS

Additional responsible burning info can be found here: https://townofgraftonwi.gov/burning/

If you still have questions, please contact our department and we will be happy to assist.

8. How do I get more information about joining the fire department?

Check out our Recruitment Page!

9. How many stations and members does the department have?

The Grafton Fire Department operates out of a single station and is staffed by approximately 60 members. Through a cooperative agreement with the Village of Saukville, the Grafton Fire Department has the ability to share equipment, staff and other support functions with the Saukville Fire Department. The two departments also have an automatic aid agreement, have a combined training schedule and have the same standard operating procedures/guidelines (SOPs/SOGs).

The Saukville Fire Department operates out of one station and is staffed by approximately 30 members.

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Fire Department - New Members

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1. What are the steps to join the fire department?

Being a member of the Grafton Fire Department can be one of the most rewarding experiences of your life. Membership in our organization does require an extensive amount of initial training, continuous education, on-call availability and some personal sacrifice. The steps for joining are:

1. Submit an initial interest form here
2. The Fire Chief or designee will set up an initial meet-and-greet to explain the needs of the department and our operations.
3. If interested in joining, you will receive an application for membership.
4. Once the application is returned to the department, there is an initial review and background investigation.
5. A follow-up meeting/interview may be conducted with the Fire Chief or designee.
6. If selected for membership, you will be enrolled in certification class (if not already certified) and an orientation session will be held.

2. What are the training requirements to be a member?

Members are required to attend initial certification training (if not already certified) in addition to continuing in-house training, as well as regular on-call availability. Firefighters are required to complete a minimum of 36 hours per year of training, following initial certification. EMTs, Advanced EMTs and Paramedics are required to attend enough training hours to maintain their license level throughout the three year renewal period. Required hours are dictated by the State of WI and the EMS Medical Director. All licensed EMTs/AEMTs/Paramedics are also required to attend mandatory skills checks twice per year (generally in April and October). 

For new members without previous certification(s) in firefighting or EMS, the department will sponsor and pay for certification training through the local technical college (MATC). New members will choose one of the following paths:

1. Basic firefighting certification (Firefighter 1) is approximately 96 hours of classroom and hands-on training over the course of a semester. It is generally two nights per week (Mondays & Wednesdays from 6pm-10pm) for the entire semester. Fall semester classes begin at the end of August and conclude in the middle of December. Spring semester classes begin in mid-January and conclude in mid-May. In addition, firefighter candidates are required to complete Hazardous Materials-Operations. Hazmat Ops is an additional 6 classes (Tuesdays from 6pm-9pm) taken concurrently with Firefighter 1. Firefighter 1 students are required to take and pass the State of WI final certification written and practical exams at the conclusion of the course.
2. Basic Emergency Medical Technician (EMT) training is approximately 180 hours of classroom and hands-on training over the course of a semester. It is generally two, sometimes three nights per week (Mondays & Wednesdays, with some Tuesdays from 6pm-10pm) for the entire semester. Fall semester classes begin at the end of August and conclude in the middle of December. Spring semester classes begin in mid-January and conclude in mid-May. EMT students are required to take and pass the National Registry final written and practical exams at the conclusion of the course. 

For new members with previous certification(s) in firefighting or EMS, the department will work with you to transfer your licenses/certifications to our department and then orientate you to our policies, procedures and equipment. Not all certifications/licenses transfer from state-to-state, so we will assist you in navigating the process. If a certification/license does not transfer, you may be required to retake a course.

We always encourage members to achieve certifications beyond the basics and will work with you to create a pathway towards additional certifications.

3. What is the on-call schedule?

Paid-on-call members are assigned to one of the four duty crews. Each duty crew is responsible for calls during their assigned hours on a rotating basis. During the week (Monday-Friday), duty crew members are expected to respond from 6pm-6am (12 hours). On weekends (Saturday & Sunday) the shifts are 6am-6am (24 hours). During their scheduled time, duty crew members are expected to be available and within a reasonable response distance to the fire station (generally no more than 5 minutes away).

Example: You are assigned Duty Crew 1. Duty Crew 1 is on-call this Monday from 6pm-6am. DC1 members are then off-duty Tuesday-Thursday and would then be on-call Friday from 6pm-6am. The following week, DC1 would be on-call Tuesday night and all day Saturday. 

What happens if I have other commitments during my on-call time? The department understands that our members have lives outside of our organization. In order to maintain adequate coverage of on-call hours, we encourage members to trade hours with someone from one of the other three duty crews and/or work with your duty crew Lieutenant or Captain to find coverage.

4. Do I need to have previous experience in the Fire / EMS Service to join?

No, the Grafton Fire Department will provide you with training to become a Firefighter or EMT.

5. How much does the training, gear, etc. cost?

The cost of gear exceeds $2000 per member. The cost of initial training varies by course; anywhere from $200-$1500 per student. The Grafton Fire Department covers all tuition, books and other fees associated with certification training and will provide you with all necessary Fire / EMS gear.

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Inspections

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1. Is a permit required for construction projects?

In most cases, yes. For more information, please contact the Inspections Department.

2. Where do I obtain a permit?

Inspections Department
860 Badger Circle
Grafton, WI 53024

3. When does a permit expire?

Permit terms are 12 months from the date of the issuance.

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Library

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1. What are the directions to the library?

From West on Hwy 60: Follow Hwy 60 into Grafton. Turn right (south) on Wisconsin Avenue. Turn left (east) onto Broad Street. Go one block. Library is across from the tennis courts. Parking is available in the rear of the building.

From I-43: Take Grafton exit #92. Go west on Hwy 60. After crossing the river turn left (south) on 13th Avenue. Go 3 blocks, follow bend in road until 4 way stop. Library (and parking) are located on the corner.

From Cedarburg: Follow Columbia Road, which turns into Wisconsin Avenue. Go past McDonald’s and Little Caesar’s Pizza and turn right (east) onto Broad Street. Go one block. Library is across from the tennis courts. Parking is available in the rear of the building.

2. What are the hours to the library?

Monday: 10am - 8pm
Tuesday: 10am - 8pm
Wednesday: 10am - 8pm
Thursday: 10am - 8pm
Friday: 10am - 5pm
Saturday: 10am - 2pm
Sunday: Closed

3. How do I get a library card?

Anyone living in Ozaukee or Sheboygan County can get a library card. All you need to bring to the library is something containing your current address (Driver’s license, mail, checkbook, etc…)

If you are under 18 years of age a parent/guardian will need to sign the registration form. Children 5 years old or older may get their own card.

4. Where can I use my library card?

Every resident in Ozaukee and Sheboygan Counties enjoys the right to use all 13 member libraries. The same card can be used at each location. Patrons are able to request items from all locations and pick them up at their local branch library. Items checked out within the Eastern Shores Library System can be returned at any of the 13 member libraries. Please call the individual library for hours and policies.

Libraries included are:

U.S.S. Liberty Memorial Public Library
1620 11th Avenue
Grafton, WI 53024
262-375-5315
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Cedarburg Public Library
W63 N583 Hanover Avenue
Cedarburg, WI 53012
262-375-7640
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Oscar Grady Public Library
151 South Main Street
Saukville, WI 53080
262-284-6022
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Frank L. Weyenberg Library of Mequon Thiensville
11345 N. Cedarburg Road
Thiensville, WI 53092
262-242-2593
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W. J. Niederkorn Library (Port Washington)
316 West Grand Street
Port Washington, WI 53074
262-284-5031
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Bookmobile
Call for Bookmobile Schedule
920-208-4900 ext. 315
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Cedar Grove Public Library
131 Van Altena
Cedar Grove, WI 53013
920-668-6834
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Elkhart Lake Public Library
40 Pine Street
Elkhart Lake, WI 53020
920-876-2554
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Kohler Public Library
333 Upper Road
Kohler, WI 53044
920-459-2923
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Mead Public Library (Sheboygan)
710 North 8th Street
Sheboygan, WI 53081
920-459-3400
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Oostburg Public Library
213 North Eighth Street
Oostburg, WI 53070
920-564-2934
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Plymouth Public Library
130 Division Street
Plymouth, WI 53073
920-892-4418
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Lakeview Community Library (Random Lake)
112 Butler Street
Random Lake, WI 53075
920-994-4825
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Sheboygan Falls Memorial Library
330 Buffalo Street
Sheboygan Falls, WI 53085
920-467-7906

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Parks and Recreation

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1. I have an idea for/I would like a program offered for . . . . .

The Parks and Recreation Department always welcomes your ideas and suggestions for new programs and/or ideas and suggestions to existing programming. Please email us at parks@village.grafton.wi.us at any time. We’d love to hear from you!

2. Where do I register for programming?

Please click the link below to register online, or you may register in person at 675 N. Green Bay Road, Grafton. ( We are located next to the Grafton Family Aquatic Center.)

Grafton Parks and Recreation Online Registration Link

3. Are there any gyms where adults and/or children can play basketball or volleyball??

The Parks and Recreation Department offers Open Gym at Kennedy Elementary School in the spring. This offers children and adults the opportunity to 'drop in' whenever they choose during that time frame. Check our fall/winter/spring activity guide for more information. The Department also offers adult women's , co-ed, and men's volleyball leagues that begin in the fall.

4. What type of discounted tickets do you sell for various Wisconsin attractions?

The Parks and Recreation Department, in cooperation with the Wisconsin Park and Recreation Association, offers discounted tickets to residents and neighbors for various attractions in Wisconsin. The Department offers tickets to many attractions in the Wisconsin Dells area (Mt. Olympus Theme and Water Park, Noah's Ark, and Pirates Cove Adventure Golf), as well as, the Milwaukee County Zoo. Tickets are available for purchase at the Parks and Recreation Department mid-May through the September 1. A complete listing of ticket prices is available in the Department’s summer activity guide, or you may call the Department to inquire about a particular attraction.

5. Where is the Recreation Department / Senior Center located?

The Senior Center is located 1665 Seventh Avenue. Seventh Avenue runs parallel (one block west) to Wisconsin Avenue.

The Parks and Recreation Department is at 675 N. Green Bay Road in the Municipal Services Facility.

6. How do I obtain a refund for a program my child did not attend?

Refunds will be allowed 2 days prior to the start of a program. An administrative charge of $10.00 will be assessed for refunds meeting this criteria. To avoid the administrative fee, you may apply the refund as a credit to your account to be used towards a future registration. 

Illness and/or injury refunds are allowed after the start and before completion of 50% of a program. Fifty percent of the program  will be assessed as an administrative charge for refunds meeting these criteria. Refunds are not allowed after completion of 50% of a program.  

Refunds will not be allowed after completion of 50% of a program. Full refunds will be given for Department cancelled programs such as insufficient registration for a particular class. Prorated credit toward future registrations will be given for Department-cancelled program dates. 

The Parks and Recreation Department urges you to call prior to the start of any program your child may not be able to attend. This allows the Department to fill any vacancies with children that may have been placed on a waiting list.

7. Where is the dog park in Grafton and how I do I find it?

The dog park, also known as “Muttland Meadows” is located in the Town of Grafton. It is a few hundred feet southwest of Lime Kiln Park on South Green Bay Road. For further information on this park, please call the Town of Grafton’s business office at 262/377-8500.

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Planning & Development

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1. Whom do I contact regarding development and redevelopment

You should contact Jessica Wolff. For their contact information, please visit the Planning and Development Staff Directory.

2. Whom do I call for general zoning questions?

You should call Jessica Wolff

3. Where can I get a copy of the Village of Grafton Zoning Code?

You can obtain a hard copy at:
Village Hall
860 Badger Circle
Grafton, WI 53024

You can also download a copy online at Zoning Code.

4. Whom do I contact regarding sign review and permitting?

You should contact Jessica Wolff

5. Whom do I contact regarding redevelopment project approval in a Tax Incremental Financing District?

You should contact Jessica Wolff.

6. Whom do I contact regarding façade and sign grants?

You should contact Jessica Wolff.

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Police

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1. When do Winter Parking Restrictions go into effect?

Winter parking restricts all parking between 2:00 am and 7:00 am to 30 minutes from December 1 to April 1 on any street.

2. Where can I get information regarding registered sex offenders living in the area?

For the most up-to-date and accurate information on registered sex offenders please visit the Wisconsin Sex Offender Registry

3. What are the rules regarding seatbelts in Wisconsin?

For information, please view Wisconsin seatbelt rules.

4. Can I ride/operate an electric scooter commonly purchased in department stores on the road?

No. The Wisconsin Department of Transportation makes no provision to register that type of vehicle. No unregistered / unregisterable vehicle may be operated on the roadway.

5. Where can I turn in expired and unwanted medications?

Prescription and non-prescription medications can be deposited in the Med Return Drug Collection Unit located in the lobby are of the police station.

6. What types of medications are accepted?

Medications in the original container, loose medications, vitamins and medication samples.

7. What types of medications are not accepted?

Needles, sharps, thermometers, bloody or infectious waste, medications from businesses or clinics, hydrogen peroxide, aerosol cans, inhalers, ointments, lotions or liquid medications.

8. How do I receive a copy of an accident report?

You can pick up a copy of an accident report at the police station. The cost is generally $2.75.

9. How do I receive a copy of a police report?

You can fill out a Request for a Police Report. After review of the report by Administration, you will be contacted to pick up the report. The cost is $2.00 for the first page, and .25 cents for each additional page.

10. How do I pay my traffic or ordinance citation?

Payment can be made online at https://client.pointandpay.net/web/MidMoraineMunicipalCourt or directly to the Mid-Moraine Municipal Court office located at 962 W. Paradise Drive, West Bend, WI 53095. 

The municipal court number is 262-334-5700.

11. Does the Grafton Police Department issue license plates?

No, but you can request a temporary license plate Monday through Thursday 9:00 a.m. to 5:00 p.m. There is a cost of $8.00.

12. Does the Grafton Police Department demonstrate how to install a child car seat?

Yes, Officer Scott Brinkman is a certified car seat installer and is available by appointment.

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Public Works / Engineering

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1. What types of materials are accepted at the Residential Drop-off Site?

The Resident Yard Site on Lakefield Road accepts yard and garden waste – leaves, grass clippings, tree trimmings, etc.

Oil drained from your vehicles is accepted at the Public Works facility, 675 North Green Bay Road.

2. What are the hours at the Residential Drop-off Site?

The residential drop-off site is now fully automated. Access is available 7 days per week during daylight hours. However, an access card is needed. The card can be obtained at the Public Works office. The initial cost of the access card is $25 and the annual renewal cost is $20. Please bring identification to confirm your Village residency.

3. What items will the garbage service collect?

Veolia Environmental Services will collect garbage contained in the carts provided.

They will not collect construction debris, furniture, or appliances.

For this type of service you need to make arrangements for a special collection:
Veolia Environmental Services - (800) 387-0949
Port Recycling - (262) 284-4060.

4. When does snow need to be removed from Sidewalks?

Please refer to the sidewalk removal guidelines. Sidewalk Removal Guidelines

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Senior Friendship Club

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1. What is the age requirement?

You must be 55 years or older.

2. Do I have to live in the Village of Grafton?

No. The Grafton Senior Center is funded through the Village of Grafton, but is open to all senior citizens residing in Ozaukee County.

3. How do I sign up for activities?

You can reserve a spot over the telephone by calling the senior line, (262) 375-5311 or stop in at the Senior Center
1665 Seventh Ave.
Grafton, WI 53024

Payments for day trips are required one month in advance by cash or check.

4. How can I get to the Grafton Senior Center if I do not drive?

Many seniors who do not drive anymore either carpool with a friend or take the Ozaukee Shared Ride Taxi.

The taxi number is (262) 284-TAXI (8294). The metro line is (262) 238-8294. You can also visit Ozaukee Transit.

5. How do I voice suggestions or concerns?

The Grafton Senior Friendship Club meets the second Thursday of the month at 1:00 pm (except in June or December). More...

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Village Clerk

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1. What is the phone number for the Town of Grafton office and where is the office located?

The phone number is (262) 377-8500, and their address is
1230 Eleventh Ave.
Grafton, WI 53024

2. What is the phone number for the United States Postal Service?

The United States Postal Service phone number is (262) 377-4250.

3. What is the phone number for the Grafton School District office?

The Grafton School District office's phone number is (262) 376-5500.

4. What is Grafton's population?

The Village of Grafton’s current estimated population is 11,519.

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Water & Wastewater Utility

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1. Water and Wastewater Emergency Contact Information

Regular Office Hours are Monday - Friday, 7:00 a.m. to 3:30 p.m. 

For after-hours emergency assistance, please contact the Grafton Police Department at (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond. 

Be sure to provide the Police Department with information regarding address, phone number, and nature of emergency.

2. How do I get help from the Water & Wastewater Utility after hours, on weekends, or on holidays?

If you experience a problem after normal hours, on weekends, or on holidays, you should call the Grafton Police Department directly at 262-375-5320 and provide information regarding the nature of your emergency. The police dispatcher will then contact the appropriate Utility operator for follow-up investigation and/or corrective action.

3. I recently moved in/out of the Village of Grafton. How do I update my Water & Wastewater Utility account?

Please report your move via our website using the following directions:

Go to https://www.village.grafton.wi.us/FormCenter/Water-Utility-4/Account-Update-Form-38.

Under Request Type, click on the bullet point that represents your situation: Billing Address/Name Change, Move In/Out - Rental, Home Sale/Purchase, or Other.

*Please note that we do not have a specific form for Commerical or Industrial properties. If you have recently purchased/sold a Commerical or Industrial property, please fill out the Home Sale/Purchase form. If you have recently moved in/out of a rental Commercial or Industrial property, please fill out the Move In/Out - Rental form.

Complete the boxes.

Click on submit on the bottom left.

The form will be sent to City Water to update the account. There will be no confirmation of your submission - you can exit the page after clicking submit.

Once the account is updated, you will receive a New Resident Packet in the mail with general information about billing, payment options, and your new account number.

If you have any questions, please contact the Utility Office at 262-375-5330.

4. There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?

Please be advised that any discoloration of water may be reduced and eventually eliminated by running a cold water tap nearest the water meter in your home until the color clears. Preferably, this would be a basement utility sink.

Lack of water at any single tap in your home, such as the kitchen sink, yet having water throughout the rest of your house, likely indicates that the screen within that particular fixture is plugged with sediment. The fixture at the point of discharge needs to be disassembled and the screen cleaned.

Please contact the Utility Office immediately if following the completion of repairs, you experience any unusual water system issues that you cannot resolve, such as: lack of water, low water pressure, low water volume, air in lines, discoloration, etc. Utility field operations personnel will be dispatched to respond to your concerns.

Utility Office: Monday - Friday, 7:00a.m. - 3:30p.m., (262) 375-5330

After hours, weekends, or holidays: Grafton Police Department, (262) 375-5320

5. What should I do if my sewer "backs-up"?

If you experience a back-up of sewage into your basement, your first step should be to stop using water and then immediately contact the Water & Wastewater Utility at 262-375-5330. Utility personnel are available Monday through Friday, between the hours of 7:00a.m. to 3:30p.m. If you experience a problem after normal hours, on weekends, or on holidays, you should call the Grafton Police Department directly at 262-375-5320. The police dispatcher will contact the appropriate Utility operator to respond.

Utility personnel will typically determine the general location of the problem and what corrective efforts are required. If a sewer obstruction is identified as being in the street/public sewer main, the Utility will quickly correct the situation. If the sewer obstruction is identified to be between the home and the sewer main connection, the customer or property owner will be advised of his/her responsibility for this matter. In this case it typically involves a need for sewer lateral maintenance or repair.

6. If my water becomes discolored, what can I do about it?

On occasion, you may find that the tap water or water supply to your home has become discolored and rusty-brown in appearance. In almost all cases, this is the result of rust and iron scale buildup in the water mains which loosens and becomes dispersed in the water supply. The Water Utility addresses iron scale build-up and potential "red water" by routinely flushing the water system.

If you experience "rusty water" at a time other than when the Water Utility is doing routine hydrant flushing, you should run your tap water for a period of about 5 minutes. If water is still discolored, wait about 15 to 20 minutes and run your tap water for another 5 minutes. In most cases, this routine repeated two or three times will usually clear up the water discoloration. If it does not, you should then call the Water Utility, and an operator will be dispatched to take corrective action.

7. How does one check for water leaks in the house?

Not all water leaks are visible or audible.

The most common cause of unexpected, high water bills is the "leaking" toilet, which often can be a "silent leak". The leaking toilet may be the result of a deteriorated flush valve (flapper in the bottom of the supply tank). You can identify this particular problem by placing several drops of food coloring in the supply tank. If you see color in the bowl after 15 minutes, the flush valve is leaky. The toilet will also waste water when the supply tank water level is set too high, resulting in continuous water waste through the overflow tube. The water level should be about ¾ inch below the top of the overflow tube.

8. When are Water & Wastewater services billed?

The Utility bills its customers on a quarterly basis. Residential customers are billed on March 31, June 30, September 30, and December 31.

9. What options are available for payment of Utility bills?

Payments can be made using any of the following options listed on our Payment Information page.

Payment Information

10. Where can I pay my water bill?

For online payment options or to set up automatic payments, please click on the Payment Information tab.

Pay stations include the following locations:

• Grafton Village Hall
  860 Badger Circle
  Grafton, WI 53024
• Port Washington State Bank
  2080 Washington Street
  Grafton, WI 53024
• Cornerstone Community Bank
  2090 Wisconsin Avenue
  Grafton, WI 53024

Please note that other than Grafton Village Hall, no pay stations will accept payment of utility bills after their due date.

11. What are the ‘flat charges’ on my water bill?

All water customers are billed quarterly flat charges, or fixed fees, based upon the size of your water meter. These charges are the same each quarter regardless of the volume of water used.

For the typical residential customer with a 5/8-inch meter, the current water flat charges are $20.86 per quarter, and the sewer flat charges are $63.00 per quarter. These charges are generally customer related and include account administrative fees and metering related costs.

Another fixed charge on the typical water bill is identified as a “PFP” charge, or public fire protection cost of service. The PFP charge is also based upon the meter size and currently amounts to $10.10 per quarter for the typical residential customer. The PFP charge is one that covers the Utility’s cost to provide fire hydrants and oversized water mains necessary for public fire protection services.

12. What is the typical water bill for Village of Grafton residents?

The average residential 4-person household (i.e., 2 adults and 2 children) uses an average of 18,000 gallons of water per quarter. For this volume, the average water and wastewater billing in 2023 amounts to approximately $289.26 per quarter. 

13. Why is my drinking water cloudy at times?

This is nothing to be concerned about. The cloudy water is caused by air bubbles in the water similar to gas bubbles in beer or soda. After a short while, the bubbles rise to the top and the water clears. Although Grafton utilizes ground water, which varies little in temperature, cloudiness generally occurs more often in the winter when drinking water may be colder.

14. What is the hardness level of Grafton’s water, and do I need a water softener?

Grafton’s water supply is considered "very hard" and measures approximately 21 grains of hardness. Most Village residents have chosen to install a water softener, which in effect, will enhance "soap lather", will facilitate washing, and will alleviate mineral formations and deterioration of plumbing fixtures.

15. How do I know my water is safe to drink?

The Water Utility samples and tests its water diligently in accordance with safe drinking water standards and testing frequencies mandated by the U.S. EPA and the Wisconsin DNR. Each year, the results are compiled, and the drinking water compliance status is formally reported as a consumer confidence report entitled “Annual Drinking Water Quality Report”. This report is available at all Village buildings and is posted on this website. In the event of an acute drinking water violation or occurrence, this would be addressed immediately with customer notification and instructive information.

16. How do my water & sewer rates compare with other Wisconsin communities?

The Village of Grafton has very favorable water and sewer rates in comparison to other Wisconsin communities. Historically, Grafton has ranked in the lower one third with both its water and wastewater rates on a statewide basis. Currently, Grafton’s combined water and sewer quarterly charges are ranked 2nd lowest in Ozaukee County and are 13% to 35% lower than five other communities in Ozaukee County with higher rates.

17. Does Grafton have any summer sprinkling restrictions?

Yes. The Grafton Water Utility imposes limited sprinkling restrictions each summer in order to promote water conservation and limit the peak demand periods. The sprinkling restrictions or limitations are voluntary in nature and apply each year from June 15 to September 15.

Scheduled sprinkling should be performed in accordance with the "odd-even" rule. Customers with odd-numbered addresses should sprinkle on odd-numbered days, and customers with even-numbered addresses should sprinkle on even-numbered days. To determine the "odd-even" designation, use the last digit in the property address.

18. What is the oily film in my water when I make coffee?

From time to time, the Utility receives complaints from customers regarding their water and the appearance of an oily surface film that is particularly evident when preparing coffee or tea. This "film", although not appealing, is not harmful and is the result of a chemical phenomenon that occurs during the water heating process. A more detailed explanation of this phenomenon is as follows:

1. The Village of Grafton water supply is characterized as “very hard” water. Chemically speaking, this means it contains high levels of calcium carbonate. During the heating process, calcium carbonate will normally "precipitate out" from water and cause a scale build-up that adheres to surface. Grafton adds a polyphosphate chemical to its water supply that normally inhibits the precipitation or "scaling" process; however, as temperature rises (i.e., during the water heating process), the effectiveness of the polyphosphate chemical is reduced).

2. Coffee and/or tea contain a derivative called “tannin”. This is the "color" which leaches out during the preparation process. When the polyphosphate chemical becomes less effective during the heating process and fails to condition the water hardness (prevent scaling), the tannin from the coffee or tea reacts as a substitute conditioner and in effect, forms the "oily film" which becomes evident on the surface of your coffee or tea.