What options are available for payment of Utility bills?

Payments can be made by U.S. Mail to the Grafton Water Utility, 860 Badger Circle – Grafton, WI 53024; payments can also be made in person at any of the available pay stations. In addition, an ‘after hours’ drop box is located in the Village Hall parking lot to the right. Customers can also arrange to be set up as an automatic bank payment customer wherein bank payment of the utility bill is made automatically each quarter. The Water Utility will also accept credit card payment of bills (MasterCard and Discover Card only). Credit card payments must be made in person and are only accepted at the Utility Office. A service fee is applied.

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1. Water and Wastewater emergency contact information
2. When are water & wastewater services billed?
3. What is the typical water bill for Village of Grafton residents?
4. What options are available for payment of Utility bills?
5. What are the ‘flat charges’ on my water bill?
6. Where can I pay my water bill?
7. How do my water & sewer rates compare with other Wisconsin communities?
8. Does Grafton have any summer sprinkling restrictions?
9. How do I get help from the W/WW Utility after hours or on weekends?
10. What is the hardness level of Grafton’s water, and do I need a water softener?
11. How does one check for “water leaks” in the house?
12. What should I do if my sewer ‘backs-up’?
13. How do I know my water is safe to drink?
14. Why is my drinking water cloudy at times?
15. If my water becomes discolored, what can I do about it?
16. What is the oily film in my water when I make coffee?