There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?

Please be advised that any discoloration of water may be reduced and eventually eliminated by running a cold water tap nearest the water meter in your home until the color clears. Preferably, this would be a basement utility sink.

Lack of water at any single tap in your home, such as the kitchen sink, yet having water throughout the rest of your house, likely indicates that the screen within that particular fixture is plugged with sediment. The fixture at the point of discharge needs to be disassembled and the screen cleaned.

Please contact the Utility Office immediately if following the completion of repairs, you experience any unusual water system issues that you cannot resolve, such as: lack of water, low water pressure, low water volume, air in lines, discoloration, etc. Utility field operations personnel will be dispatched to respond to your concerns.

Utility Office: Monday - Friday, 7:00a.m. - 3:30p.m., (262) 375-5330

After hours, weekends, or holidays: Grafton Police Department, (262) 375-5320

Show All Answers

1. Water and Wastewater Emergency Contact Information
2. How do I get help from the Water & Wastewater Utility after hours, on weekends, or on holidays?
3. I recently moved in/out of the Village of Grafton. How do I update my Water & Wastewater Utility account?
4. There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?
5. What should I do if my sewer "backs-up"?
6. If my water becomes discolored, what can I do about it?
7. How does one check for water leaks in the house?
8. When are Water & Wastewater services billed?
9. What options are available for payment of Utility bills?
10. Where can I pay my water bill?
11. What are the ‘flat charges’ on my water bill?
12. What is the typical water bill for Village of Grafton residents?
13. Why is my drinking water cloudy at times?
14. What is the hardness level of Grafton’s water, and do I need a water softener?
15. How do I know my water is safe to drink?
16. How do my water & sewer rates compare with other Wisconsin communities?
17. Does Grafton have any summer sprinkling restrictions?
18. What is the oily film in my water when I make coffee?