Why did the dispatcher ask so many questions when I called 9-1-1?

Dispatchers have certain questions that they ask in order to make sure that the appropriate resources are sent to an emergency. In addition, Ozaukee County participates in a program known as Emergency Medical Dispatching (EMD). EMD is a series of scripted questions that allow the dispatcher to triage calls, send appropriate resources with the appropriate response, and provide pre-arrival/post-dispatch instructions as needed. The Ozaukee County Dispatch Center has multiple dispatchers working simultaneously, so while one is asking questions and providing instructions to the caller, a second dispatcher will notify and communicate with emergency services.

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1. How many calls does the Grafton Fire Department respond to in a year?
2. Why did the dispatcher ask so many questions when I called 9-1-1?
3. I live in Grafton, but why did an ambulance/fire engine from another community respond to my house?
4. Can I tour the fire station?
5. How is the Grafton Fire Department staffed?
6. Can I burn (bonfire, grill, etc.) or have a fire pit in Grafton?
7. How do I get more information about joining the fire department?
8. How many stations and members does the department have?