On occasion, you may find that the tap water or water supply to your home has become discolored and rusty-brown in appearance. In almost all cases, this is the result of rust and iron scale buildup in the water mains which loosens and becomes dispersed in the water supply. The Water Utility addresses iron scale build-up and potential "red water" by routinely flushing the water system.
If you experience "rusty water" at a time other than when the Water Utility is doing routine hydrant flushing, you should run your tap water for a period of about 5 minutes. If water is still discolored, wait about 15 to 20 minutes and run your tap water for another 5 minutes. In most cases, this routine repeated two or three times will usually clear up the water discoloration. If it does not, you should then call the Water Utility, and an operator will be dispatched to take corrective action.