If you experience a back-up of sewage into your basement, your first step should be to stop using water and then immediately contact the Water & Wastewater Utility at 262-375-5330. Utility personnel are available Monday through Friday, between the hours of 7:00a.m. to 3:30p.m. If you experience a problem after normal hours, on weekends, or on holidays, you should call the Grafton Police Department directly at 262-375-5320. The police dispatcher will contact the appropriate Utility operator to respond.
Utility personnel will typically determine the general location of the problem and what corrective efforts are required. If a sewer obstruction is identified as being in the street/public sewer main, the Utility will quickly correct the situation. If the sewer obstruction is identified to be between the home and the sewer main connection, the customer or property owner will be advised of his/her responsibility for this matter. In this case it typically involves a need for sewer lateral maintenance or repair.