What are the ‘flat charges’ on my water bill?

All water customers are billed quarterly flat charges, or fixed fees, based upon the size of your water meter. These charges are the same each quarter regardless of the volume of water used.

For the typical residential customer with a 5/8-inch meter, the current water flat charges are $20.86 per quarter, and the sewer flat charges are $63.00 per quarter. These charges are generally customer related and include account administrative fees and metering related costs.

Another fixed charge on the typical water bill is identified as a “PFP” charge, or public fire protection cost of service. The PFP charge is also based upon the meter size and currently amounts to $10.10 per quarter for the typical residential customer. The PFP charge is one that covers the Utility’s cost to provide fire hydrants and oversized water mains necessary for public fire protection services.

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1. Water and Wastewater Emergency Contact Information
2. How do I get help from the Water & Wastewater Utility after hours, on weekends, or on holidays?
3. I recently moved in/out of the Village of Grafton. How do I update my Water & Wastewater Utility account?
4. There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?
5. What should I do if my sewer "backs-up"?
6. If my water becomes discolored, what can I do about it?
7. How does one check for water leaks in the house?
8. When are Water & Wastewater services billed?
9. What options are available for payment of Utility bills?
10. Where can I pay my water bill?
11. What are the ‘flat charges’ on my water bill?
12. What is the typical water bill for Village of Grafton residents?
13. Why is my drinking water cloudy at times?
14. What is the hardness level of Grafton’s water, and do I need a water softener?
15. How do I know my water is safe to drink?
16. How do my water & sewer rates compare with other Wisconsin communities?
17. Does Grafton have any summer sprinkling restrictions?
18. What is the oily film in my water when I make coffee?