What are the ‘flat charges’ on my water bill?

All water customers are billed quarterly ‘flat charges’ or fixed fees based upon the size of your water meter. These charges are the same each quarter regardless of the volume of water used. For the typical residential customer with a 5/8 inch meter the current water flat charges are $20.86 per quarter and the sewer flat charges are $63.00 per quarter. These charges are generally customer related and include account administrative fees and metering related costs. Another fixed charge on the typical water bill is identified as a “PFP” charge or ‘public fire protection’ cost of service. The PFP charge is also based upon the meter size and currently amounts to $10.10 per quarter for the typical residential customer. The PFP charge is one that covers the Utility’s cost to provide fire hydrants and oversized water mains necessary for public fire protection services.

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1. Water and Wastewater emergency contact information
2. When are water & wastewater services billed?
3. What is the typical water bill for Village of Grafton residents?
4. What options are available for payment of Utility bills?
5. What are the ‘flat charges’ on my water bill?
6. Where can I pay my water bill?
7. How do my water & sewer rates compare with other Wisconsin communities?
8. Does Grafton have any summer sprinkling restrictions?
9. How do I get help from the W/WW Utility after hours or on weekends?
10. What is the hardness level of Grafton’s water, and do I need a water softener?
11. How does one check for “water leaks” in the house?
12. What should I do if my sewer ‘backs-up’?
13. How do I know my water is safe to drink?
14. Why is my drinking water cloudy at times?
15. If my water becomes discolored, what can I do about it?
16. What is the oily film in my water when I make coffee?