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If your items were not collected as expected, you may contact Public Works (262) 375-5325 or email and we will contact Waste Management on your behalf. You may also contact Waste Management directly at 888-960-0008.
Typical Items collected include:
Household refuse: Household/kitchen refuse/waste must be bagged
Carpeting / furniture / lumber: All items must fit into the cart. If items are too large for the cart, you will need to arrange a special pickup with Waste Management - (888) 960-0008. (Fees will apply)
Construction waste: Provided the resident performed their own work and the materials are placed in the cart and do not prevent the lid from from being closed
Paint cans (latex): Paint should be in a dry or hardened state. Floor dry or kitty litter can be used to achieve this, cans should then be placed in the cart
Christmas wreaths and garland (trees are chipped by village crews separately)
This is one of the most common questions. Mattresses are large and if the company you've purchased a new mattress from does not haul the old one away, what can you do with it? The Village of Grafton does not pick up or routinely offer a location for drop-offs of mattresses.
The Village does offer several "dumpster days" during summer months. Please see the Recycling Calendar for dates and details.
Ozaukee Iron & Metal (728 Schmitz Dr - Port Washington, 262-284-4060) accepts mattresses for a fee.
Looking for creative and environmentally friendly ways to dispose of a mattress. Check out this article.
The Public Works Department, 675 North Green Bay Road, accepts electronics for recycling. Electronics include but are not limited to: TVs, computers, monitors, printers, DVD players, VCR's, and stereos. Electronics will be accepted at the office with proof of Village residency.
There is no charge for this service.
You can obtain additional recycling information and updates at: Wisconsin DNR.
The Public Works Department, 675 North Green Bay Road, will accept all major household appliances including:
There is no charge for this service, however you must register in the front office and be able to unload the appliance without assistance.
Hours for appliance drop off are Monday-Friday 7:00 AM to 3:00 PM
Household hazardous waste is accepted at:
Veolia ES Technical Solutions
1275 Mineral Springs Dr.
Port Washington, WI 53074
Questions: Questions should be directed to Veolia at (262) 243-8998.
Hours: Monday from 8:00 am to 5:00 pm
Accepted Items: Some items accepted (but not limited to) are:
Learn more about hazardous waste disposal from the WI DNR
According to the Wisconsin Department of Natural Resources, single-use alkaline batteries have little recycling value and may be safely thrown in the trash. Interested to learn more? Click here to learn more from WI DNR. Click here to learn more from the EPA.
Click here for additional battery types.
Cornerstone Community BankPort Washington State Bank Grafton Village Hall
As Grafton and surrounding areas have continued to grow, our call volume has significantly increased. In 2022, the Grafton Fire Department responded to over 2,100 emergency calls (approximately 6 calls per day). For comparison, the department responded to just over 1,000 calls in 2013.
In almost all cases, there is a bill associated with EMS calls. The bill is initially sent to your insurance company through our third-party billing agency. The total bill varies based on skills performed by EMS providers, medications administered, equipment used and travel distance to the hospital. The amount covered by insurance also varies based the your individual insurance policy.
The fire department rarely bills for fire calls, however we reserve the right to do so in very limited circumstances. In general, a bill may be sent if a hazardous material is released or if alarm systems repeatedly send false alarms.
Dispatchers have certain questions that they ask in order to make sure that the appropriate resources are sent to an emergency. In addition, Ozaukee County participates in a program known as Emergency Medical Dispatching (EMD). EMD is a series of scripted questions that allow the dispatcher to triage calls, send appropriate resources with the appropriate response, and provide pre-arrival/post-dispatch instructions as needed. The Ozaukee County Dispatch Center has multiple dispatchers working simultaneously, so while one is asking questions and providing instructions to the caller, a second dispatcher will notify and communicate with emergency services.
When multiple calls occur simultaneously or within a short period of time, communities rely on a system known as mutual aid. Mutual aid allows one community to assist another. When both Grafton ambulances are busy or a major incident occurs, such as a mass casualty or structure fire, additional resources are requested from neighboring communities. Most fire departments nationwide (including large cities like Chicago and Milwaukee) send and receive mutual aid from other area departments on a regular basis. Resources and staffing vary by department, however they all have limits.
Although it is rare to respond outside of Ozaukee County, Grafton has provided resources to other departments as far away as Kenosha County, Waukesha County and Racine County for major incidents in recent years.
Absolutely! Each year during Fire Prevention Week (October) we have a large Open House event with tours, activities for kids and demonstrations of our equipment. In addition, we welcome community groups and individuals to stop in throughout the year. To schedule a tour, please contact our Administrative Assistant during normal business hours at 262-375-5314.
The Grafton Fire Department uses a combination staffing model to ensure that members are regularly available to respond to emergency calls. Here are the general staffing levels:
I LIVE IN THE VILLAGE OF GRAFTON- Open burning and bonfires are prohibited within the Village limits. Portable fire pits and grills are allowed under certain conditions. To view the conditions, please follow this link to the Village of Grafton Burning ordinance: https://ecode360.com/35126571
I LIVE IN THE TOWN OF GRAFTON- Open burning and bonfires are allowed within the Town of Grafton. Responsible burning in compliance with Wisconsin statute is required. The "Can I Burn?" online tool from the WI DNR can assist you in determining whether your planned burn is allowed. The tool can be found here: https://www.surveymonkey.com/r/29W9VYS
Additional responsible burning info can be found here: https://townofgraftonwi.gov/burning/
If you still have questions, please contact our department and we will be happy to assist.
Check out our Recruitment Page!
The Grafton Fire Department operates out of a single station and is staffed by approximately 60 members. Through a cooperative agreement with the Village of Saukville, the Grafton Fire Department has the ability to share equipment, staff and other support functions with the Saukville Fire Department. The two departments also have an automatic aid agreement, have a combined training schedule and have the same standard operating procedures/guidelines (SOPs/SOGs).
The Saukville Fire Department operates out of one station and is staffed by approximately 30 members.
Being a member of the Grafton Fire Department can be one of the most rewarding experiences of your life. Membership in our organization does require an extensive amount of initial training, continuous education, on-call availability and some personal sacrifice. The steps for joining are:
Members are required to attend initial certification training (if not already certified) in addition to continuing in-house training, as well as regular on-call availability. Firefighters are required to complete a minimum of 36 hours per year of training, following initial certification. EMTs, Advanced EMTs and Paramedics are required to attend enough training hours to maintain their license level throughout the three year renewal period. Required hours are dictated by the State of WI and the EMS Medical Director. All licensed EMTs/AEMTs/Paramedics are also required to attend mandatory skills checks twice per year (generally in April and October).
For new members without previous certification(s) in firefighting or EMS, the department will sponsor and pay for certification training through the local technical college (MATC). New members will choose one of the following paths:
For new members with previous certification(s) in firefighting or EMS, the department will work with you to transfer your licenses/certifications to our department and then orientate you to our policies, procedures and equipment. Not all certifications/licenses transfer from state-to-state, so we will assist you in navigating the process. If a certification/license does not transfer, you may be required to retake a course.
We always encourage members to achieve certifications beyond the basics and will work with you to create a pathway towards additional certifications.
Paid-on-call members are assigned to one of the four duty crews. Each duty crew is responsible for calls during their assigned hours on a rotating basis. During the week (Monday-Friday), duty crew members are expected to respond from 6pm-6am (12 hours). On weekends (Saturday & Sunday) the shifts are 6am-6am (24 hours). During their scheduled time, duty crew members are expected to be available and within a reasonable response distance to the fire station (generally no more than 5 minutes away).
Example: You are assigned Duty Crew 1. Duty Crew 1 is on-call this Monday from 6pm-6am. DC1 members are then off-duty Tuesday-Thursday and would then be on-call Friday from 6pm-6am. The following week, DC1 would be on-call Tuesday night and all day Saturday.
What happens if I have other commitments during my on-call time? The department understands that our members have lives outside of our organization. In order to maintain adequate coverage of on-call hours, we encourage members to trade hours with someone from one of the other three duty crews and/or work with your duty crew Lieutenant or Captain to find coverage.
The cost of gear exceeds $2000 per member. The cost of initial training varies by course; anywhere from $200-$1500 per student. The Grafton Fire Department covers all tuition, books and other fees associated with certification training and will provide you with all necessary Fire / EMS gear.
From I-43: Take Grafton exit #92. Go west on Hwy 60. After crossing the river turn left (south) on 13th Avenue. Go 3 blocks, follow bend in road until 4 way stop. Library (and parking) are located on the corner.
From Cedarburg: Follow Columbia Road, which turns into Wisconsin Avenue. Go past McDonald’s and Little Caesar’s Pizza and turn right (east) onto Broad Street. Go one block. Library is across from the tennis courts. Parking is available in the rear of the building.
If you are under 18 years of age a parent/guardian will need to sign the registration form. Children 5 years old or older may get their own card.
Libraries included are:
U.S.S. Liberty Memorial Public Library1620 11th Avenue Grafton, WI 53024262-375-5315—————————————————Cedarburg Public LibraryW63 N583 Hanover AvenueCedarburg, WI 53012262-375-7640—————————————————Oscar Grady Public Library151 South Main StreetSaukville, WI 53080262-284-6022—————————————————Frank L. Weyenberg Library of Mequon Thiensville11345 N. Cedarburg RoadThiensville, WI 53092262-242-2593—————————————————W. J. Niederkorn Library (Port Washington)316 West Grand StreetPort Washington, WI 53074262-284-5031—————————————————BookmobileCall for Bookmobile Schedule920-208-4900 ext. 315—————————————————Cedar Grove Public Library131 Van AltenaCedar Grove, WI 53013920-668-6834—————————————————Elkhart Lake Public Library40 Pine StreetElkhart Lake, WI 53020920-876-2554—————————————————Kohler Public Library333 Upper RoadKohler, WI 53044920-459-2923—————————————————Mead Public Library (Sheboygan)710 North 8th StreetSheboygan, WI 53081920-459-3400—————————————————Oostburg Public Library213 North Eighth StreetOostburg, WI 53070920-564-2934—————————————————Plymouth Public Library130 Division StreetPlymouth, WI 53073920-892-4418—————————————————Lakeview Community Library (Random Lake)112 Butler StreetRandom Lake, WI 53075920-994-4825—————————————————Sheboygan Falls Memorial Library330 Buffalo StreetSheboygan Falls, WI 53085920-467-7906
The Parks and Recreation Department always welcomes your ideas and suggestions for new programs and/or ideas and suggestions to existing programming. Please email us at firstname.lastname@example.org at any time. We’d love to hear from you!
Please click the link below to register online, or you may register in person at 675 N. Green Bay Road, Grafton. ( We are located next to the Grafton Family Aquatic Center.)
Grafton Parks and Recreation Online Registration Link
The Parks and Recreation Department offers Open Gym at Kennedy Elementary School in the spring. This offers children and adults the opportunity to 'drop in' whenever they choose during that time frame. Check our fall/winter/spring activity guide for more information. The Department also offers adult women's , co-ed, and men's volleyball leagues that begin in the fall.
The Parks and Recreation Department, in cooperation with the Wisconsin Park and Recreation Association, offers discounted tickets to residents and neighbors for various attractions in Wisconsin. The Department offers tickets to many attractions in the Wisconsin Dells area (Mt. Olympus Theme and Water Park, Noah's Ark, and Pirates Cove Adventure Golf), as well as, the Milwaukee County Zoo. Tickets are available for purchase at the Parks and Recreation Department mid-May through the September 1. A complete listing of ticket prices is available in the Department’s summer activity guide, or you may call the Department to inquire about a particular attraction.
Refunds will be allowed 2 days prior to the start of a program. An administrative charge of $10.00 will be assessed for refunds meeting this criteria. To avoid the administrative fee, you may apply the refund as a credit to your account to be used towards a future registration.
Illness and/or injury refunds are allowed after the start and before completion of 50% of a program. Fifty percent of the program will be assessed as an administrative charge for refunds meeting these criteria. Refunds are not allowed after completion of 50% of a program.
Refunds will not be allowed after completion of 50% of a program. Full refunds will be given for Department cancelled programs such as insufficient registration for a particular class. Prorated credit toward future registrations will be given for Department-cancelled program dates.
The Parks and Recreation Department urges you to call prior to the start of any program your child may not be able to attend. This allows the Department to fill any vacancies with children that may have been placed on a waiting list.
Payment can be made online at https://client.pointandpay.net/web/MidMoraineMunicipalCourt or directly to the Mid-Moraine Municipal Court office located at 962 W. Paradise Drive, West Bend, WI 53095.
The municipal court number is 262-334-5700.
WM will collect garbage contained in the carts provided.
They will not collect construction debris, furniture, or appliances.
For this type of service you need to make arrangements for a special collection:
Contact WM at 888-960-0008
Regular Office Hours are Monday - Friday, 7:00 a.m. to 3:30 p.m.
For after-hours emergency assistance, please call 911. They will dispatch the appropriate Utility Operator to respond.
Be sure to provide the dispatcher with information regarding your address, phone number, and nature of the emergency.
If you experience a problem after normal hours, on weekends, or on holidays, you should call 911. The dispatcher will contact the appropriate Utility operator for follow-up investigation and/or corrective action.
Please report your move via our website using the following directions:
Go to https://www.village.grafton.wi.us/FormCenter/Water-Utility-4/Account-Update-Form-38.
Under Request Type, click on the bullet point that represents your situation: Billing Address/Name Change, Move In/Out - Rental, Home Sale/Purchase, or Other.
*Please note that we do not have a specific form for Commerical or Industrial properties. If you have recently purchased/sold a Commerical or Industrial property, please fill out the Home Sale/Purchase form. If you have recently moved in/out of a rental Commercial or Industrial property, please fill out the Move In/Out - Rental form.
Complete the boxes.
Click on submit on the bottom left.
The form will be sent to City Water to update the account. There will be no confirmation of your submission - you can exit the page after clicking submit.
Once the account is updated, you will receive a New Resident Packet in the mail with general information about billing, payment options, and your new account number.
If you have any questions, please contact the Utility Office at 262-375-5330.
Please be advised that any discoloration of water may be reduced and eventually eliminated by running a cold water tap nearest the water meter in your home until the color clears. Preferably, this would be a basement utility sink.
Lack of water at any single tap in your home, such as the kitchen sink, yet having water throughout the rest of your house, likely indicates that the screen within that particular fixture is plugged with sediment. The fixture at the point of discharge needs to be disassembled and the screen cleaned.
Please contact the Utility Office immediately if following the completion of repairs, you experience any unusual water system issues that you cannot resolve, such as: lack of water, low water pressure, low water volume, air in lines, discoloration, etc. Utility field operations personnel will be dispatched to respond to your concerns.
Utility Office: Monday - Friday, 7:00a.m. - 3:30p.m., (262) 375-5330
After hours, weekends, or holidays: Grafton Police Department, (262) 375-5320
If you experience a back-up of sewage into your basement, your first step should be to stop using water and then immediately contact the Water & Wastewater Utility at 262-375-5330. Utility personnel are available Monday through Friday, between the hours of 7:00a.m. to 3:30p.m. If you experience a problem after normal hours, on weekends, or on holidays, you should call the Grafton Police Department directly at 262-375-5320. The police dispatcher will contact the appropriate Utility operator to respond.
Utility personnel will typically determine the general location of the problem and what corrective efforts are required. If a sewer obstruction is identified as being in the street/public sewer main, the Utility will quickly correct the situation. If the sewer obstruction is identified to be between the home and the sewer main connection, the customer or property owner will be advised of his/her responsibility for this matter. In this case it typically involves a need for sewer lateral maintenance or repair.
On occasion, you may find that the tap water or water supply to your home has become discolored and rusty-brown in appearance. In almost all cases, this is the result of rust and iron scale buildup in the water mains which loosens and becomes dispersed in the water supply. The Water Utility addresses iron scale build-up and potential "red water" by routinely flushing the water system.
If you experience "rusty water" at a time other than when the Water Utility is doing routine hydrant flushing, you should run your tap water for a period of about 5 minutes. If water is still discolored, wait about 15 to 20 minutes and run your tap water for another 5 minutes. In most cases, this routine repeated two or three times will usually clear up the water discoloration. If it does not, you should then call the Water Utility, and an operator will be dispatched to take corrective action.
Not all water leaks are visible or audible.
The most common cause of unexpected, high water bills is the "leaking" toilet, which often can be a "silent leak". The leaking toilet may be the result of a deteriorated flush valve (flapper in the bottom of the supply tank). You can identify this particular problem by placing several drops of food coloring in the supply tank. If you see color in the bowl after 15 minutes, the flush valve is leaky. The toilet will also waste water when the supply tank water level is set too high, resulting in continuous water waste through the overflow tube. The water level should be about ¾ inch below the top of the overflow tube.
The Utility bills its customers on a quarterly basis. Residential customers are billed on March 31, June 30, September 30, and December 31.
Payments can be made using any of the following options listed on our Payment Information page.
For online payment options or to set up automatic payments, please click on the Payment Information tab.
Pay stations include the following locations:
Please note that other than Grafton Village Hall, no pay stations will accept payment of utility bills after their due date.
All water customers are billed quarterly flat charges, or fixed fees, based upon the size of your water meter. These charges are the same each quarter regardless of the volume of water used.
For the typical residential customer with a 5/8-inch meter, the current water flat charges are $20.86 per quarter, and the sewer flat charges are $63.00 per quarter. These charges are generally customer related and include account administrative fees and metering related costs.
Another fixed charge on the typical water bill is identified as a “PFP” charge, or public fire protection cost of service. The PFP charge is also based upon the meter size and currently amounts to $10.10 per quarter for the typical residential customer. The PFP charge is one that covers the Utility’s cost to provide fire hydrants and oversized water mains necessary for public fire protection services.
The average residential 4-person household (i.e., 2 adults and 2 children) uses an average of 18,000 gallons of water per quarter. For this volume, the average water and wastewater billing in 2023 amounts to approximately $289.26 per quarter.
This is nothing to be concerned about. The cloudy water is caused by air bubbles in the water similar to gas bubbles in beer or soda. After a short while, the bubbles rise to the top and the water clears. Although Grafton utilizes ground water, which varies little in temperature, cloudiness generally occurs more often in the winter when drinking water may be colder.
Grafton’s water supply is considered "very hard" and measures approximately 21 grains of hardness. Most Village residents have chosen to install a water softener, which in effect, will enhance "soap lather", will facilitate washing, and will alleviate mineral formations and deterioration of plumbing fixtures.
The Water Utility samples and tests its water diligently in accordance with safe drinking water standards and testing frequencies mandated by the U.S. EPA and the Wisconsin DNR. Each year, the results are compiled, and the drinking water compliance status is formally reported as a consumer confidence report entitled “Annual Drinking Water Quality Report”. This report is available at all Village buildings and is posted on this website. In the event of an acute drinking water violation or occurrence, this would be addressed immediately with customer notification and instructive information.
Yes. The Grafton Water Utility imposes limited sprinkling restrictions each summer in order to promote water conservation and limit the peak demand periods. The sprinkling restrictions or limitations are voluntary in nature and apply each year from June 15 to September 15.
Scheduled sprinkling should be performed in accordance with the "odd-even" rule. Customers with odd-numbered addresses should sprinkle on odd-numbered days, and customers with even-numbered addresses should sprinkle on even-numbered days. To determine the "odd-even" designation, use the last digit in the property address.
From time to time, the Utility receives complaints from customers regarding their water and the appearance of an oily surface film that is particularly evident when preparing coffee or tea. This "film", although not appealing, is not harmful and is the result of a chemical phenomenon that occurs during the water heating process. A more detailed explanation of this phenomenon is as follows:
1. The Village of Grafton water supply is characterized as “very hard” water. Chemically speaking, this means it contains high levels of calcium carbonate. During the heating process, calcium carbonate will normally "precipitate out" from water and cause a scale build-up that adheres to surface. Grafton adds a polyphosphate chemical to its water supply that normally inhibits the precipitation or "scaling" process; however, as temperature rises (i.e., during the water heating process), the effectiveness of the polyphosphate chemical is reduced).
2. Coffee and/or tea contain a derivative called “tannin”. This is the "color" which leaches out during the preparation process. When the polyphosphate chemical becomes less effective during the heating process and fails to condition the water hardness (prevent scaling), the tannin from the coffee or tea reacts as a substitute conditioner and in effect, forms the "oily film" which becomes evident on the surface of your coffee or tea.