Billing & Payment Information

Quarterly Billing Cycles

Water and wastewater billing is performed on a quarterly basis. Residential billings are distributed on March 31, June 30, September 30, and December 31, and bills are due on the 20th of the following month. A charge of 3%, but not less than $0.50, is added to bills not paid by the due date, and this charge is applicable to all customers. Any returned payments are subject to a $30.00 fee.

Electronic Statements

Customers can opt in to receive electronic statements through our third-party vendor, Our Community Connect, by following this link. Our Community Connect allows you to opt into electronic statements AND pay your bills; however, you do not have to use them to pay your bills in order to sign up for electronic statements.

Payment Information

Payments can be made using any of the following options:

Automatic Payment (ACH)

  • Automatic Payments, commonly referred to as ACH, allow users to pay the total amount of their balance on the specified due date at no charge. This method of payment is only available for Water and Wastewater Utility bills.
  •  To sign up for ACH, please complete and return the Agreement for Pre-Authorized Payments to Village Hall or email to naleknavicius@village.grafton.wi.us. 
  • Pay your utility bill online through the Village of Grafton's Payment Portal - Our Community Connect by credit card (MasterCard, VISA, American Express, or Discover), debit card, or e-check (withdrawal from your checking or savings account) 24 hours a day, 7 days a week. Pay one time or set up recurring payments.*
  • New or Returning Payers: Login or Create Your Account
    • To create an account with Our Community Connect:
      • Click on "Login or Create Your Account"
      • Enter your email address and a password
      • Enter your customer number and your last name OR last bill amount. If you need assistance determining your customer number and/or last bill amount, please contact the Utility office at 262-375-5330.
      • Click submit
  • You can also click on "Pay As Guest" if you would like to make a quick payment without creating an account.
  • Please note that payments tendered through this portal will be assessed a convenience fee based on the total amount paid. Convenience fees are in addition to the amount(s) owed and are calculated as follows:
    • A 2.75% convenience fee (minimum payment of $3.00) will be charged for payments using credit or debit cards. The convenience fee is based on the amount paid.*
    • An $0.80 convenience fee will be charged for payments using e-check (direct payments from bank accounts).*

*Convenience fees apply and are subject to change at discretion of third-party processor

  • Please mail your invoice stub and payment to Village Hall at 860 Badger Circle, Grafton, WI 53024
  • Checks can be written our to Grafton Water and Wastewater. Please allow ample time for the payment to reach us by the due date!
  • Cornerstone Community Bank - 2090 Wisconsin Ave, Grafton, WI 53204
    • Payments accepted during banking hours
  • Port Washington State Bank - 2080 Washington Ave, Grafton, WI 53024
    • Payments accepted during banking hours
  • Grafton Village Hall - 860 Badger Circle, Grafton, WI 53024
    • Payments can be made during business hours (8:00am - 4:30pm, Monday-Friday)
    • A 24-hour drop box is also available and is located to the right as you enter the Village Hall parking lot
Rates

Detailed information on our current water and sewer rates is available here.

 If you have questions about current rates, please contact the  Utility office at 262-375-5330.

Online Utility Pay


                                                      For any other questions related to your utility billing account, please call 262-375-5330.