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Water and Wastewater
The Utility provides water supply and wastewater treatment services to all Village residents and businesses. The Utility is responsible for:
- Operating and maintaining of the water distribution system and wastewater collection system
- Billing and collections for water and wastewater services
- Providing customer service
- Providing bulk water supply and septage receiving services to persons and companies both within and outside the Village limits
Emergency Contact Information
Regular Office Hours are Monday - Friday, 7:00a.m. to 3:30p.m.
For after-hours emergency assistance, please contact the Grafton Police Department at (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond.
Be sure to provide the Police Department with information regarding address, phone number, and nature of the emergency.
- Water and Wastewater Emergency Contact Information
- How do I get help from the Water & Wastewater Utility after hours, on weekends, or on holidays?
- I recently moved in/out of the Village of Grafton. How do I update my Water & Wastewater Utility account?
- There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?
- What should I do if my sewer "backs-up"?
- If my water becomes discolored, what can I do about it?
- How does one check for water leaks in the house?
- When are Water & Wastewater services billed?
- What options are available for payment of Utility bills?
- Where can I pay my water bill?
- What are the ‘flat charges’ on my water bill?
- What is the typical water bill for Village of Grafton residents?
- Why is my drinking water cloudy at times?
- What is the hardness level of Grafton’s water, and do I need a water softener?
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Brecken Gries
Assistant Utility Director/EngineerPhone: 262-375-5331
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Rachel Wilde
Utility Office AssistantPhone: 262-375-5330
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Water & Wastewater Utility
Physical Address
1900 Ninth Avenue
Plant Operators
Grafton, WI 53024
Phone: : (262) 375-5331