Water and Wastewater

The Utility provides water supply and wastewater treatment services to all Village residents and businesses. The Utility is responsible for:
  • Operating and maintaining of the water distribution system and wastewater collection system
  • Billing and collections for water and wastewater services
  • Providing customer service
  • Providing bulk water supply and septage receiving services to persons and companies both within and outside the Village limits
The Village of Grafton water supply and wastewater treatment systems are a combined public utility. The Utility currently employs 9.75 permanent employees including a Utility Superintendent, a Programs Coordinator, seven Utility Operators, a 0.25 FTE Director of Public Works, a 0.25 FTE Utility Clerk and a 0.25 FTE Office Assistant. These personnel are responsible for the day-to-day operations, maintenance, supervision and administration of the Utility and its water and wastewater treatment facilities.

Emergency Contact information
Regular Office Hours are Monday - Friday 8:00 a.m. to 4:30 p.m.
After hours emergency assistance from Water Utility can be obtained by calling the Utility Office at (262) 375-5330.

The after hours message will direct the caller to contact the Grafton Police Department (262) 375-5320. The Police Department will, in turn, contact and dispatch the after hours on-call Utility Operator to respond.

Be sure to provide the Police Department with information regarding address, phone number, and nature of emergency