Water and Wastewater


The Utility provides water supply and wastewater treatment services to all Village residents and businesses. The Utility is responsible for:
  • Operating and maintaining of the water distribution system and wastewater collection system
  • Billing and collections for water and wastewater services
  • Providing customer service
  • Providing bulk water supply and septage receiving services to persons and companies both within and outside the Village limits
Emergency Contact information
Regular Office Hours are Monday - Friday 7:00 a.m. to 3:30 p.m.

For after hours emergency assistance please contact the Grafton Police Department (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond.

Be sure to provide the Police Department with information regarding address, phone number, and nature of emergency


  1. Water and Wastewater emergency contact information
  2. When are water & wastewater services billed?
  3. What is the typical water bill for Village of Grafton residents?
  4. What options are available for payment of Utility bills?
  5. What are the ‘flat charges’ on my water bill?
  6. Where can I pay my water bill?
  7. How do my water & sewer rates compare with other Wisconsin communities?
  8. Does Grafton have any summer sprinkling restrictions?
  9. How do I get help from the W/WW Utility after hours or on weekends?
  10. What is the hardness level of Grafton’s water, and do I need a water softener?
  11. How does one check for “water leaks” in the house?
  12. What should I do if my sewer ‘backs-up’?
  13. How do I know my water is safe to drink?
  14. Why is my drinking water cloudy at times?
View All FAQs