Water and Wastewater

The Utility provides water supply and wastewater treatment services to all Village residents and businesses. The Utility is responsible for:

  • Operating and maintaining of the water distribution system and wastewater collection system
  • Billing and collections for water and wastewater services
  • Providing customer service
  • Providing bulk water supply and septage receiving services to persons and companies both within and outside the Village limits


Emergency Contact Information

Regular Office Hours are Monday - Friday, 7:00a.m. to 3:30p.m.

For after-hours emergency assistance, please contact the Grafton Police Department at (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond.

Be sure to provide the Police Department with information regarding address, phone number, and nature of the emergency.

  1. Water and Wastewater Emergency Contact Information
  2. How do I get help from the Water & Wastewater Utility after hours, on weekends, or on holidays?
  3. I recently moved in/out of the Village of Grafton. How do I update my Water & Wastewater Utility account?
  4. There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?
  5. What should I do if my sewer "backs-up"?
  6. If my water becomes discolored, what can I do about it?
  7. How does one check for water leaks in the house?
  8. When are Water & Wastewater services billed?
  9. What options are available for payment of Utility bills?
  10. Where can I pay my water bill?
  11. What are the ‘flat charges’ on my water bill?
  12. What is the typical water bill for Village of Grafton residents?
  13. Why is my drinking water cloudy at times?
  14. What is the hardness level of Grafton’s water, and do I need a water softener?
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