Water and Wastewater

The Utility provides water supply and wastewater treatment services to all Village residents and businesses. The Utility is responsible for:

  • Operating and maintaining of the water distribution system and wastewater collection system
  • Billing and collections for water and wastewater services
  • Providing customer service
  • Providing bulk water supply and septage receiving services to persons and companies both within and outside the Village limits

Emergency Contact Information

Regular Office Hours are Monday - Friday, 7:00a.m. to 3:30p.m.

For after-hours emergency assistance, please contact the Grafton Police Department at (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond.

Be sure to provide the Police Department with information regarding address, phone number, and nature of the emergency.

*Fall 2023 Hydrant Flushing*

The Village of Grafton Water Utility will be flushing hydrants throughout the Village these following weeks:

  • September 25, 2023 - September 9, 2023
  • October 2, 2023 - October 6, 2023
  • October 9, 2023 - October 13, 2023

Hydrant flushing is weather dependent. There may be some discoloration or cloudiness in your water during this process. If you experience this, open an outside spigot or a cold water tap in the lowest level of your home. Let your water flow until it runs clear, which typically only takes a few minutes. The Village recommends to avoid washing clothes if your water is discolored. Thank you for your cooperation!

If you have any questions, please contact the Utility office at 262-375-5330, Monday through Friday from 7:00am - 3:30pm.