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Water and Wastewater
The Utility provides water supply and wastewater treatment services to all Village residents and businesses. The Utility is responsible for:
- Operating and maintaining of the water distribution system and wastewater collection system
- Billing and collections for water and wastewater services
- Providing customer service
- Providing bulk water supply and septage receiving services to persons and companies both within and outside the Village limits
Emergency Contact Information
Regular Office Hours are Monday - Friday, 7:00a.m. to 3:30p.m.
For after-hours emergency assistance, please contact the Grafton Police Department at (262) 375-5320. The Police Department will dispatch the appropriate Utility Operator to respond.
Be sure to provide the Police Department with information regarding address, phone number, and nature of the emergency.
*Fall 2023 Hydrant Flushing*
The Village of Grafton Water Utility will be flushing hydrants throughout the Village these following weeks:
- September 25, 2023 - September 9, 2023
- October 2, 2023 - October 6, 2023
- October 9, 2023 - October 13, 2023
Hydrant flushing is weather dependent. There may be some discoloration or cloudiness in your water during this process. If you experience this, open an outside spigot or a cold water tap in the lowest level of your home. Let your water flow until it runs clear, which typically only takes a few minutes. The Village recommends to avoid washing clothes if your water is discolored. Thank you for your cooperation!
If you have any questions, please contact the Utility office at 262-375-5330, Monday through Friday from 7:00am - 3:30pm.
- Water and Wastewater Emergency Contact Information
- How do I get help from the Water & Wastewater Utility after hours, on weekends, or on holidays?
- I recently moved in/out of the Village of Grafton. How do I update my Water & Wastewater Utility account?
- There was a water main break near my house recently. What do I do if I'm experiencing unusual water system issues?
- What should I do if my sewer "backs-up"?
- If my water becomes discolored, what can I do about it?
- How does one check for water leaks in the house?
- When are Water & Wastewater services billed?
- What options are available for payment of Utility bills?
- Where can I pay my water bill?
- What are the ‘flat charges’ on my water bill?
- What is the typical water bill for Village of Grafton residents?
- Why is my drinking water cloudy at times?
- What is the hardness level of Grafton’s water, and do I need a water softener?
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Brecken Gries
Assistant Utility Director/EngineerPhone: 262-375-5331
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Rachel Wilde
Utility Office AssistantPhone: 262-375-5330
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Water & Wastewater Utility
Physical Address
1900 Ninth Avenue
Plant Operators
Grafton, WI 53024
Phone: (262) 375-5331