Payment Information

Billing is performed on a quarterly basis, and utility bills are due on the 20th of the month following the month of billing. A late payment charge of 3%, but not less than $.50, is added to bills not paid by the due date. This charge is applicable to all customers.

Payments can be made using any of the following options:


AUTOMATIC PAYMENT 

PAYMENT SERVICE NETWORK (PSN)

  • Payments can be made at any time. You may also sign up to receive free electronic statements and view your account at any time.
  • First-time and Returning Payers: Login or Register to Pay
  • A $1.10 fee is added to payments made directly from checking or saving accounts. PSN charges a 3.0% convenience fee for payments made with credit or debit cards, and they charge an additional $0.50 fee if the amount is below $100.*
  • PSN Customer Support Center Phone Number: 866-917-7368
MUNICIPAY - ONLINE CREDIT CARD PAYMENT

PAY STATIONS

  • Cornerstone Community Bank, 2090 Wisconsin Avenue in Grafton - payments accepted during banking hours
  • Port Washington State Bank, 2080 Washington Avenue in Grafton - payments accepted during banking hours
  • Grafton Village Hall, 860 Badger Circle
    • 24-hour drop box is located to the right as you enter the Village Hall parking lot
    • Payments can be made during business hours (8:00a.m. - 4:30p.m., Monday - Friday)
MAIL YOUR PAYMENT

  • Please mail your invoice stub and payment to Village Hall at 860 Badger Circle, Grafton, WI 53024
  • Checks can be written out to Grafton Water and Wastewater

  *Fees subject to change at discretion of third party processor