Every property or customer in the Village of Grafton has a water meter typically located in the basement.
The meter is used by the Water Utility to measure water consumption for billing purposes. At times it is necessary for the Utility to gain access to the meter for maintenance purposes and/or to perform meter testing to insure accuracy of water usage readings.
Residential customer meters will typically be tested on a 20 year interval. The process takes about 15 to 20 minutes and will include a quick inspection for ‘backflow and cross connection control’.
When meter access is required, the Utility will contact the homeowner by phone to set up an appointment. Normal working hours for Utility personnel are Monday through Friday, 7:30 a.m. to 3:00 p.m.; however, Saturday morning appointments can be arranged as needed.
If contact by phone is not successful, the Utility will leave a ‘door handle notice’ advising the customer to contact the Utility to arrange for the meter inspection appointment. If this form of contact also fails, we will then send out correspondence with further explanation of the request.
The Utility staff realizes that it is increasingly difficult to provide for meter access via appointments during working hours. We continue to request everyone’s cooperation and will make every effort to schedule meter access appointments at the convenience of the customer.